1. General terms and conditions

kauppa.kouvolanlakritsi.fi is the online store of Kouvolan Lakritsi Oy (Business ID: 0911055-6). These terms and conditions apply to commercial relationships between Kouvolan Lakritsi Oy and its customers. With respect to services and products mediated by Kouvolan Lakritsi Oy, the terms and conditions specified by the service provider in question also apply. Kouvolan Lakritsi Oy is entitled to updating these terms and conditions without prior notice. The terms and conditions in force at the time of ordering are applied to orders.

Kouvolan Lakritsi is not liable for damage caused by force majeure. Force majeure is an unforeseeable event or change in circumstances beyond the control of Kouvolan Lakritsi Oy. Kouvolan Lakritsi shall inform the customer about force majeure circumstances immediately.

2. Customer and data protection

In commercial relations, applicable Finnish and EU legislation on consumer trade, marketing, and advertising shall be followed. In case of commercial agreements between corporate customers and Kouvolan Lakritsi Oy, these terms and conditions shall primarily be followed; in other respects, the Sale of Goods Act of Finland applies.

Upon order submission, the customer is obliged to submit full contact information; in case of private person customers, this includes at least the name, address, telephone number, and e-mail address, if possible. Information required from corporate customers includes the name, telephone number and e-mail address of the contact person, as well as the company’s business ID, mail address, telephone number(s) and, where appropriate, invoicing address.

The customers’ information is stored in the customer database of Kouvolan Lakritsi Oy; the data contained in the database are used for customer relations management. Kouvolan Lakritsi Oy is also entitled to processing and transferring the data contained in the register for justifiable purposes (such as direct marketing) in compliance with the Personal Data Act (523/99).

Our privacy policy according to the Personal Data Act is available for examination at the premises of Kouvolan Lakritsi Oy (address; Hietamäentie 6, 45200 Kouvola) and at www.kauppa.kouvolanlakritsi.fi. Customers can prohibit the use and processing of their data for marketing purposes and check the information available on them by contacting the customer service of Kouvolan Lakritsi Oy. Customer contacts must be made in writing, signed and delivered to the following address: Kouvolan Lakritsi Oy Hietamäentie 6, 45200 Kouvola. For complete privacy policy details, visit the address: http://www.finlex.fi/fi/laki/ajantasa/1999/19990523

The websites kauppa.kouvolanlakritsi.fi and Kouvolan Lakritsi.fi use cookies for further development of the websites for improved user-friendliness. In case of the website kauppa.kouvolanlakritsi.fi, the cookies are intended to facilitate, improve, and speed up the transaction experience. Cookies may also be used to offer better deals and more personalized product recommendations to the customer. A cookie is a small text file saved on the user’s hard drive by the web server of Kouvolan Lakritsi Oy. Some of the www.kauppa.kouvolanlakritsi.fi website contents may require acceptance of cookies in order to function. The user’s web browser is likely to accept cookies by default, but the user can also choose to prevent use of cookies through browser settings or to delete cookies from the server after using the service. For more information on browser-specific instructions for use, read the browser creator’s instructions.

3. Price list

The prices include VAT, but not transport, unless otherwise stated. If there are evident price errors in the price list, the relevant product will not be sold at a clearly lower price if it can be assumed that the customer understood the existence of error.

We always check the prices at the time of order processing. If the price has dropped, we will correct the prices in the customer’s open order. However, if the product price should rise before order submission, we will deliver the product at the initial price.

4. Delivery

We strive to process completed orders within 48 hours of submission. A completed order is an order in which case all of the products are in our warehouse and reserved for the order, and in which case the order’s payment method has been accepted.

Kouvolan Lakritsi Oy is not liable to reserve other products under the same order to the customer if some of the products ordered are not readily available or delivery thereof is delayed for reasons beyond the control of Kouvolan Lakritsi Oy. The consumer may alternatively choose postponed delivery of the delayed product or cancelling of the order. In case of postponed delivery, the mailing expenses will be charged in the regular manner, according to the price list in force. Products included in an order will be reserved for a maximum of 7 days; if the customer has not accepted postponed delivery on the conditions of Kouvolan Lakritsi Oy, the order will be cancelled.

5. Payment

For up-to-date information on payment methods, visit the online store of Kouvolan Lakritsi Oy. Please note that online payments (e-payment) using bank identifier codes require creation of a customer account.

Corporate customers can apply for an invoicing customer relationship through our corporate sales. For more information, contact us by e-mail: myynti@kouvolanlakritsi.fi.
Payment Service Provider

Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.

Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181 830
Business ID 2122839-7

6. Return of goods

Kouvolan Lakritsi Oy grants its customers a 14-day money back guarantee. The products can be returned by the free customer return service offered by Posti or directly to our service points at sales centres. Kouvolan Lakritsi Oy shall pay the return costs if the return has been effected in accordance with its instructions via Posti’s customer return service. The products returned must be packed with care.

7. Liability for defects

Kouvolan Lakritsi Oy bears the statutory liability for product defects. For more information, e-mail us at
myynti@kouvolanlakritsi.fi

8. Claims

The customer is required to present proof of purchase, a receipt or other proof of purchasing time and place when returning products or submitting claims related to product defects.

Only claims in writing will be processed. The free-format claims can be sent by e-mail to the address myynti@kouvolanlakritsi.fi or by mail to our office. The website allows submission of customer feedback.

Resolution of disputes and legal venue: Private person customers are entitled to refer any conflicts arising from this contract to the Consumer Disputes Board (www.kuluttajariita.fi) for resolution. Before taking the matter to the Consumer Disputes Board, the customer is required to contact the Finnish Competition and Consumer Authority (www.kuluttajaneuvonta.fi). A customer may submit claims resulting from contract-related debt relationship against Kouvolan Lakritsi Oy whether at the district court of the domicile of Kouvolan Lakritsi Oy or at the district court of the Finnish municipality in which jurisdiction the customer resides. If the customer does not have a residence in Finland, the disputes shall be settled by the district court of the domicile of Kouvolan Lakritsi Oy.

Intermediation costs will not be refunded, since the Finnish Competition and Consumer Authority and Consumer Disputes Board offer free of charge assistance in resolution of disputes.

Privacy policy according to §10 and §24 of the Personal Data Act.

DATA CONTROLLER

Kouvolan Lakritsi Oy (Business ID: (0911055-6)
Hietamäentie 6
45200 Kouvola

PERSON IN CHARGE OF DATABASE

Laila Nypelö
Phone +358 5 3213002
E-mail myynti@kouvolanlakritsi.fi

NAME OF DATABASE

Customer database of Kouvolan Lakritsi Oy

BASIS FOR MAINTAINING DATABASE

The person has been registered as a customer of Kouvolan Lakritsi Oy and/or purchased Kouvolan Lakritsi Oy products.

INTENDED USE OF DATABASE

The database is intended for maintaining the customer register of Kouvolan Lakritsi Oy, archiving and processing of customer orders, and management of customer relations. The database is also used for monitoring of lost packets. The data can be used for development of the operations of Kouvolan Lakritsi Oy, for statistical purposes, and for production or more personalized contents within the framework of our online services. Personal data is processed within the limits allowed and provided for by the Personal Data Act.

The data in the database can be used in the own databases of Kouvolan Lakritsi Oy for targeted advertising, without transfer of personal data to third parties. Kouvolan Lakritsi Oy may use co-operation partners for management of customer and service relationships. Some of the data in the database can be transferred to the co-operation partners’ servers due to technical requirements. The data is processed only for the management of customer relationships with Kouvolan Lakritsi Oy via technical interfaces.

Kouvolan Lakritsi Oy is entitled to publish the data contained in the customer database in the form of an electronic or written list, unless the customer has expressly prohibited this. In this regard, a ‘list’ means a mailing label on direct advertising, for example. The customers are entitled to prohibit the publication of their data by notifying the customer service of Kouvolan Lakritsi Oy about this by e-mail myynti@kouvolanlakritsi.fi.

DATA CONTAINED IN THE DATABASE

The customer database contains the following information:
The person’s name and surname
E-mail address
Mail address
Telephone number
Information on orders processed
Order tracking information by Posti

DISCLOSURE OF DATA

The data in the customer database is used solely by Kouvolan Lakritsi Oy, except if Kouvolan Lakritsi Oy uses external service providers for provision of value-added services or for supporting credit decisions. However, the data will not be transferred outside Kouvolan Lakritsi Oy or for use by its co-operation partners at their own discretion, with the exception of credit application, collection, or invoicing-related matters, or if the legislation requires so. Personal data shall not be transferred outside the European Union, unless this is necessary for ensuring technical implementation by Kouvolan Lakritsi Oy or its co-operation partners.

The personal data of those registered will be deleted at their request, unless legislation, open invoices, or collection actions prevent deletion of the data.

DATABASE PROTECTION

The database shall not be disclosed to third parties. The right to use the internal network of Kouvolan Lakritsi Oy is a precondition to access to the database. The database is located in a password-protected server of Kouvolan Lakritsi Oy.


Terms, conditions and privacy policy